Frequently Asked Questions
We are unable to provide notification of a return being received back to us. Please follow YOUR TRACKING for confirmation of delvery. Refunds typically take 10 days from when we receive it back.
Please return to:
Blakely Clothing Co
23A Marriott Way
Blakely Clothing: Delivery
We have a selection of delivery couriers that transport our goods across the UK. We use the courier we believe will deliver your order to you in the quickest time depending on your parcel. Deliveries will typically be made between 7am-9pm.
Delivery Times Estimate:
UK 2-7 days
Ireland & Europe 2-5 days
USA & Canada 7-10 days
Australia 8-14 days
The Blakely team works hard to get your package out to you as soon as possible - We are keeping things simple here at Blakely and we only have one delivery option (standard delivery). The cost of this is either £1.99 or £2.99 and usually takes between 2-7 working days to the UK mainland. Although it’s not possible to give you an exact time, we work our hardest to get the items delivered asap. Any dates and times for delivery are approximate only, and the time of the delivery is not of the essence.
A signature may be required on receipt of your parcel. If you're not in when your parcel arrives, a card will be left telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
Deliveries are not made on bank holidays, so you can expect your order to arrive the next working day.
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
You own the Products once we have received payment in full, including all applicable delivery charges.
If your order has not arrived by the estimated delivery date, we're here to help.
Before getting in contact with us, have you tried: Checking we have the correct delivery address for your order and your contact details are up to date as per confirmation email. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf or looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.
We are unable to amend any part of your order or change the delivery or payment method once your order is complete.
If you are missing an item in your package we may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
Blakely Clothing: Promotional Codes and Discount Codes
Your discount or promotional code has to be entered on the 'basket' page, after clicking 'show' on the 'gift vouchers and promotion codes' section
Once you have entered the code, click on ‘apply voucher’.
You must enter the discount or promotional code when you are in the basket section as it can’t be applied later.
There are some rules around discount/promos:
- Only one discount or promotional code can be used per order
- As our discount or promotional codes vary so do the terms and conditions of each, so make sure you check when you receive any discount or promotional code
Blakely Clothing: Returns and Refunds
Exchange: Need a different size or colour? Simply pop it back to us with a note explaining which size you'd like and we'll do the rest...
Exchange or receive a gift voucher within 28days of delivery confirmation.
Blakely Clothing Co Limited, 23A Marriotts Way, Melton Constable, NR24 2BT
Refund Policy: Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Please make sure that your email address & telephone number is entered correctly at checkout to receive relevant information. Please email us if you have a problem.
Please indicate Exchange or Refund on the returning invoice.